We are sorry to hear your Portal Registration process hasn't been smooth sailing! We have a few tips for you to try (refer to example invoice provided for context):
- Please enter your Full Name as stated exactly on your invoice
- The name stated on the following example invoice is Beatriz Bee Bentley. Entering this name as Beatriz B Bentley, Beatriz B. Bentley or Beatriz Bentley will NOT be accepted. The name must be entered exactly as stated on the invoice.
- Please enter your Certificate Number as stated exactly on your invoice
- If your certificate number contains a string of leading zeros, like this example, please include leading zeros when registering.
- Enter your Date of Birth using DD/MMM/YYYY format. This is a different format than on your invoice.
- What 3 character abbreviations for calendar months are accepted: Jan, Feb, Mar, Apr, May, Jun, Jul, Aug, Sept, Oct, Nov, Dec
If these 3 tips don't resolve your Portal registration issues, please email firstname.lastname@example.org with the subject: 'Portal Registration Request' with a brief description of your problem, so an advisor can get back to you as soon as possible.